Archive for August, 2010

Capitalism And Cooperation

Tuesday, August 24th, 2010

A number of times over the past few years, I’ve heard commentators speculate that we’re facing the end of capitalism.

That’s impossible.

The Nobel Prize-winning Austrian economist Friedrich Hayek said the tragedy of capitalism is that it was named by its enemies. Capitalism isn’t actually about capital, it’s about cooperation — an infinitely expanding system of trading among strangers.

There’s an illustrative parable about a trading ship from Europe that happens upon a new country. As the Europeans make their way ashore and meet the indigenous people, they notice the natives are sitting on huge deposits of precious silver. Meanwhile, the indigenous people are quite attracted to the axes they see the Europeans using to cut down trees.

Eventually, both sides negotiate, and they make a trade. As the Europeans are leaving, they say to themselves, “Can you believe it? We gave them 20 axes and got 20 tons of silver!” At the same time, the indigenous people are saying to themselves, “Can you believe it? We got all these great axes, and all they wanted was a bunch of rocks!”

The moral of the story is that both sides prospered from the exchange. Several multipliers were created as a result of this cooperation:

  • Leverage — The thing each side traded was easy for them.
  • Wealth — Now they both have silver and axes.
  • Productivity — After the first transaction, the next will be much simpler.
  • A marketplace — Each side will take what they received and make trades with other parties.

That’s the part a lot of people don’t understand. You can call it “capitalism” or whatever you like, but it keeps coming back to the level of the individual: No matter what happens to the larger systems, structures, and institutions that support it, people will keep finding ways to trade because it makes them better off, and most healthy human beings will naturally seek out and create things that improve their lives.

The trading process starts with someone getting an idea of something new, better, or different purely for their own personal gain. Then the next thought goes something like, “Who’s going to pay for this?”

To be successful at this process, you have to get out of your own head and get into someone else’s. That’s quite a remarkable thing, because we’re the only species that does it. And we do it unequally: Some humans are very good at it, and some aren’t good at it at all. In this one act, you combine selfishness and altruism — or you could call it “empathy,” because to make it work you’ve got to be able to see things from somebody else’s viewpoint.

You create capital — surplus time and surplus wealth — as you get better at it. But if you get fixated on the surplus, you lose touch with what got the whole process started: the first creative thought, then creative communication, then a creative exchange.

At Strategic Coach, what we focus on in our entrepreneur coaching with business owners is putting all the emphasis where it starts — with the original value creation proposition, “Who will this benefit most?” And the business coaching trains them to stay there, so they don’t get taken up with the by-products of what they’re doing. Those by-products will come, and they’re a lovely reward, but cooperating with other individuals is where the real value is. And that fundamental activity remains, even when the systems of measurement or support go through fluctuations.

As long as individuals are meeting their needs by trading with one another, we will have capitalism — and human progress.

Multiplying Products And Services In The Marketplace

Tuesday, August 17th, 2010

A recent book by Matt Ridley called The Rational Optimist has captured my attention and imagination. For years, Ridley, a British microbiologist, has been looking at the economic history of the planet, and he now contends that all human progress starts, deepens, and expands as the result of a single daily activity: trading goods and services with strangers. In other words, all the extraordinary progress we see continually increasing in the world around us comes from the activity of trading in the marketplace. In terms of multipliers, nothing that human beings have ever created matches the multiplying power of trade.

I was thinking of Matt Ridley recently when I read about an online service called Daily Grommet, which introduces new products to tens of thousands of visitors every day. Two women, Jules Pieri and Joanne Domeniconi, from Lexington, Massachusetts, introduce innovative and new products to a marketplace that otherwise might never have known about them.

Daily Grommet not only alerts potential customers to new products, but also takes a cut of any resulting online sales — which pays for the market platform they’ve created. There are two multipliers at work here: first, the growing marketplace that brings buyers and sellers together in an entirely new way, and second, the growing economic value of Daily Grommet as an online marketplace.

Robert Metcalfe, who co-invented Ethernet, talked about how these new online businesses and marketplaces continually create increasing value. Metcalfe’s law states that “the value of a telecommunications network is proportional to the square of the number of connected users of the system.”

What Mses. Pieri and Domeniconi have done is create an increasingly more valuable telecommunications marketing network that has built-in multipliers. Now that inventors of new products know about Daily Grommet, they will send their products to the site, hoping to be featured on each day’s “Daily Grommet.”

The multiplier here is that all of the research to keep the site going is provided by the potential sellers. As word spreads about the site – mainly through social networks such as Facebook and Twitter — the number of customers will continually grow. Day after day, week after week, the usefulness and value of Daily Grommet will grow almost automatically. This is a marvelously simple example of how, in the world of the microchip economy, things continually multiply in a way that was never possible before in human history. And Daily Grommet is just one of countless examples of new kinds of marketplace multipliers that are being created all over the world.

Virginia Postrel, in her book The Future and Its Enemies, writes about how innovations like these contribute to human progress: “As people create and sell products or services … these actions shape a future no one can see, a future that is dynamic and inherently unstable.”

Essentially, what I draw from Ms. Postrel’s description is that the world around us is not created by politicians and bureaucrats, but by entrepreneurs like Jules Pieri and Joanne Domeniconi, who are taking Matt Ridley’s key factor of human progress — trading goods and services with strangers — and multiplying the possibilities of this crucial activity in new and unpredictable ways.

Multiply The Opposite Of Everything You Dislike

Monday, August 9th, 2010

Back in 1980, I picked up a book that I have read five times over the past 30 years, called The Technological System by Jacques Ellul. In it, Professor Ellul describes how technology is a profoundly self-generating process in human affairs that impacts every aspect of daily life. By “technology,” he does not just mean machines and mechanical devices, but also systems of thinking, learning, and organizing. If you just compare your life today, from a technological standpoint, with what surrounded you 20 years ago, your own experience will support Jacques Ellul’s thesis.

His central idea was that the whole world is now inside of a single technological system that continually increases the integration of all human attitudes and activities into a single culture. Ellul was a rather pessimistic academic and felt that this technological transformation of the global society was generally a bad thing for human individuality and freedom.

My own take on Ellul’s idea is that the technological system he describes is actually a vast, continually evolving, shared capability that enables individuals with a purpose in mind to continually increase the multipliers in their lives. The current technological system that is growing everywhere around us can be seen as either a bad thing or a good thing depending upon our individual creativity and responsibility.

The whole reality of human individualism and freedom must be re-invented in every generation and in response to continually changing circumstances. This was true a hundred years ago and is true today. In the early 2lst century, the best way to gain increasing personal autonomy and independence on an ongoing basis is by being an ambitious entrepreneur who grows a business through the use of all the different kinds of “multiplier” technologies that Jacques Elllul describes.

To be increasingly more successful, entrepreneurs have to be more productive in their use of the multipliers that are continually being created within the global technological system.